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Microsoft Desktop Support Training

Earning a qualification in desktop support is a great way to get ahead in IT and highlight to potential employers that you have a good working knowledge of the technical aspects of one of the most popular Operating Systems in the world

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What is a Desktop Support Qualification?

Desktop Support is one of the most common terms when talking about 1st/2nd/3rd line support technicians and encompasses a number of troubleshooting and support methodologies that will allow learners to appropriately configure and support business-wide users that are using Windows 7 and 10 Operating Systems. Desktop Support Training will give you the skills, knowledge and knowhow to excel in a support based role and is an ideal way to learn the base information that will allow you to grow in the IT sector.

A desktop support specialist usually provides help and advice to users of computer software and hardware. A desktop support specialist may work within a company's information technology department or as a member of the help desk staff at a computer support company. They may also work with individual personal users or as an independent contractor.

An MCSA in Windows 7 or Windows 10 validates your ability to identify and resolve the cause of desktop application, network, and security issues. An MCSA in this area validates your ability to support and maintain systems and mobile devices that run Windows 7 & Windows 10.

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Training Solution Breakdown:

    • Official Microsoft Classrooms, Boot camps or Online / Blended Solutions
    • Official Microsoft Exams
    • Intuitive and rewarding online training resources
    • Comprehensive Freephone or email support
    • 24/7 access to training materials
    • Study anytime, anywhere in a world for a flexible learning experience
    • Full mock examinations to fully prepare you for any final exam
    • 12 months (one year) unrestricted access
    • Access to online or classroom training options
    • Progress reviews & comprehensive assessments to ensure efficient understanding of course content
    • Career advice and CV support once training has been completed

Desktop Support certifications can be earned as follows:

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What Jobs Will I Qualify For?

Desktop Support roles are plentiful within the IT industry and those that possess an MCSA in an area of Desktop Support earn an average of £27,500 (Source: IT Jobs Watch March 2017)

The roles that a Desktop Support specialist can fulfil are as follows:

    • Desktop Support Technician
    • IT Manager
    • IT Support Specialist
    • Desktop Support Analyst

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